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Live chat is available Monday - Friday 9am-5pm

Online Chat

We know it’s not always safe or easy to talk on our telephone support line. That’s why we’re happy to offer our free, confidential, and anonymous support live web chat service. When you connect, make sure you are in a safe place and you are using a secure computer that has not been tampered with. 

Our chat service is a safe and private way to connect with a Vera House advocate. 

Our web chat is end-to-end encrypted, which means that only you and the advocate you're chatting with can read the contents of the messages being sent. However, there is no technology that can prevent information from being read on a device that has a virus, malware or spyware installed on it. If you are concerned that your computer might be compromised, please call our 24-hour support line at 315-468-3260. If this is an emergency, always dial 9-1-1.

When you are done with your web chat, it is a good idea to clear your computer's history and erase your computer’s cookies. This will prevent someone from viewing your internet activity. 

Please click the link below to begin your web chat:

Start the Live Web Chat