Whether you seek shelter, receive counseling or work with an advocate, as a client of Vera House you have the following rights:
- The right to receive services regardless of race, creed, color, religion, national origin, sexual orientation, gender identity or expression, military status, marital status, or ability.
- The right to be safe.
- The right to live free from all forms of abuse.
- The right to not be bullied and harassed.
- The right to confidentiality.
- The right to be treated fairly and respectfully.
- The right to express your gender how you wish.
If you are a Vera House client and would like to file a complaint, procedures have been developed to ensure prompt and fair disposition of complaints and problems evolving from the interpretation and application of the Vera House Non-discrimination policy. The complaint procedure may be used by all residents staying at Vera House, and by clients using other Vera House services, without fear of jeopardizing any Vera House services they are receiving.
- Using informal discussions, discuss the situation as soon as possible with a staff person.
- If a satisfactory resolution is not reached, the resident/client may take the complaint to the program supervisor for resolution.
- If the client/resident still remains unsatisfied after speaking to the program supervisor, the client may contact the Deputy Director.
- The client also has the right to contact any Vera House funder to file a complaint:
- Office of Victim Services: 800-247-8035 or 518-485-2763 https://ovs.ny.gov
- Department of Justice, Office of Civil Rights: 888-736-5551 or 202-307-6026 https://www.justice.gov/crt/how-file-complaint
- US Department of Justice, Office on Violence Against Women: 202-514-4609 https://www.justice.gov/actioncenter/submit-complaint
- Onondaga County - Onondaga County Commission on Human Rights: 315-435-3565 http://www.ongov.net/humanrights/TitleVI.html
- New York State Department of Criminal Justice Services: email: firstname.lastname@example.org http://www.criminaljustice.ny.gov/ofpa/pdfdocs/discrimination-complaint-procedures.pdf
- New York State Office of Children and Family Services: 315-423-1202
- New York State Department of Health – Rape Crisis & Sexual Violence Preventions Program: 518-473-1703 or 518-473-7883 https://www.health.ny.gov/regulations/discrimination_complaints/
- Health Research, Inc.: 518-431-1200 https://www.healthresearch.org/wp-content/uploads/2016/05/Anti-Discrimination-and-Anti-Harassment-Policy.pdf
- HHAP – New York State Office of Temporary & Disability Assistance: 518-473-8555 http://otda.ny.gov